At Glave, we take pride in offering high-quality handbags and shoulder bags designed for everyday style and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.
1. Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
2. Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
- Item must be unused, unworn, and in the same condition that you received it.
- Returned in original packaging.
- All tags, accessories, and inserts must be included.
- Proof of purchase or order confirmation is required.
3. Return Shipping Costs
We believe in clear and fair policies:
- Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or wrong product, Glave will cover the return shipping cost. We will provide a prepaid return label via email.
- Customer Remorse (Change of Mind): If you wish to return an item because you changed your mind, the style/color does not meet your preference, or you ordered the wrong product, the customer is responsible for the actual cost of return shipping.
4. Restocking Fees
We do not charge any restocking fees on returns.
- Restocking Fee: $0
5. How to Start a Return
Follow these simple steps:
- Contact Us: Email us at support@glave.shop with your Order Number and the reason for the return. For damaged items, please attach clear photos.
- Receive Instructions: Our support team will review your request within 24 hours and provide the return shipping address or a prepaid label (if applicable).
- Ship the Item: Pack the item securely and send it to our official return address: Business Address: 265 Kaer Avenue, Red Bluff California 96080, United States
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: The refund will be processed automatically to your original payment method (Credit/Debit card via Stripe).
- Processing Time: Please remember it can take 5 to 7 business days for your bank or credit card company to process and post the refund to your account.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
8. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Final sale items (clearly marked on the product page).
Contact Information
If you have any questions regarding our Refund Policy, please reach out:
Business Information
Business Name: Glave
Business Days: Monday To Friday (9:00 AM – 5:00 PM)
Chat Support: 24/7 Hours
Business Phone: +1 (341) 209-1143
Business Email: support@glave.shop
Business Address: 265 Kaer Avenue, Red Bluff California 96080, United States